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Valid Exam CIS-CSM Practice & Reliable CIS-CSM Test Guide

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ServiceNow CIS-CSM Exam is a comprehensive exam that requires extensive preparation and study. CIS-CSM exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. The passing score for the exam is 70%, and candidates can retake the exam if they fail to pass it on the first attempt.

ServiceNow CIS-CSM certification is an essential qualification for professionals who work with ServiceNow Customer Service Management. It demonstrates to employers and clients that an individual has the knowledge and skills required to design, configure, and implement customer service solutions using ServiceNow. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification program is ideal for professionals working in customer service management roles, including customer service managers, customer support managers, and IT service managers.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q239-Q244):

NEW QUESTION # 239
What is the purpose of a Catalog Item variable?

A. Opens a chat session with customer support
B. Allows the customer or consumer to qualify their answer
C. Allows the customer to ask a question
D. Provides hint to the user on the field

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service- catalog-management/task/t_CreateAVariableForACatalogItem.html

NEW QUESTION # 240
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

A. Create requests on behalf of customers
B. Manage major incident communication on behalf of a customer service manager
C. Create cases on behalf of customers
D. Manage requests on behalf of customer service agents
E. Manage cases on behalf of customer service agents

Answer: A,C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/employee-create-case-for-customer.html

NEW QUESTION # 241
Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?

A. The create contact (consumer) feature is available in all CSM Workspaces
B. The create contact (consumer) feature is only available in the Agent Workspace
C. The create contact (consumer) feature is not available in any of the CSM Workspaces
D. The create contact (consumer) feature is only available in the CSM Configurable Workspace Most Voted

Answer: D

NEW QUESTION # 242
A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form. What could be the reasons why the customer service agent is not able to use it? (Choose two.)

A. The customer service agent is not assigned with the escalation requester role
B. The account already has an open escalation record
C. No escalation approval flow is configured
D. The parent account of the account to be escalated is not active

Answer: A,B

NEW QUESTION # 243
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)

A. Zboot the instance
B. Clone back to this instance from a valid instance
C. Disable the Case Interceptor
D. Remove the Demo Data via a HI Request

Answer: B,D

NEW QUESTION # 244
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